Iron Mountain Customer Care Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Data Entry Operator in West Columbia, South Carolina

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.

To work within the data entry team and to service customers in a responsive manner through accurate and timely data input and by being a team player within a higher performance data entry team, whilst championing and implementing regulations and processes.


  • Accurately data capture from source data image; data verification is also required

  • Accurately classify document types per rule sets provided

  • Ability to learn and utilize different rules sets for data capture on different documents

  • Escalate any serious operational issues immediately to the Data Entry Team Leader

  • Carry out duties deemed necessary by Iron Mountain management

  • Ability to work flexible schedule responding to incoming volumes

  • Ensure full compliance with Health and Safety (including Fire and First Aid) and ISO Standards, as well as IM policies and procedures

  • Maintains levels of productivity and quality based on department standards

  • Maintain confidentiality and security of client information per client guidelines

Key Skills, Requirements and Competencies:

  • Must be able to data capture 10,000 alpha numeric keystrokes per hour with 98% keystroke accuracy or better

  • Ability to input large volumes of data into the system via data keying, meticulous attention

  • High School Diploma or equivalent

  • Good verbal and written skills

  • Ability to work and communicate confidently within a multi-cultural environment

  • Ability to work well under pressure and meet deadlines

  • Effective communication skills

  • IT literate with knowledge of using all Window based packages


Category: Customer Services & Support Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0036710