Iron Mountain Customer Care Jobs

y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Data Entry Specialist in Pflugerville, Texas

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.

Data Entry Specialist

Iron Mountain is seeking a Data Entry Specialist to join our Customer Services & Support Group.

Responsibilities:

The Data Entry Specialist inputs new and updated data into customer inventories using the Safekeeper system .

  • Manages the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order. Verifies that all information is keyed accurately and in a timely manner

  • Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order

  • Manage the destruction data input process including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customer and closing the work order

  • Manage the permanent removal process electronically including the keying of all PMO’s, verifying the information, investigating and resolving exceptions and closing the work order

  • Update customer contract information. Research and resolve problems and discrepancies through contact with customer, special project team, contract administrator and/or account manager

  • Print & mail receipt acknowledgements, month end and quarter end customer requested reports

  • Assist customer service as needed

  • Perform other customer related tasks and special projects as requested

Key Skills, Requirements and Competencies:

  • High School diploma or equivalent

  • High-level data entry skills required. Proficiency on a PC in an IBM compatible and MS DOS environment and familiarity with windows and word processing software; Strong organizational skills and a detail orientation required

  • At least 1 year data entry experience in a service oriented environment with exposure to customer service

US : Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Customer Services & Support Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0034861

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