Iron Mountain Customer Care Jobs

y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Data Entry Specialist in O'Fallon, Missouri

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.

To work within the data entry team and to service customers in a responsive manner through accurate and timely data input and by being a team player within a high performance data entry team, whilst championing and implementing regulations and processes.

​Pay: 16.00/hr

* Benefits provided upon conversion*

Responsibilities:

  • Accurately process customer information and ensure completion within timed deadlines.

  • Facilitate auditing of customer generated file listings against box contents.

  • Interface and co-ordinate with operations, customer services and account management.

  • Escalate any serious operational issues immediately to the Data Entry Team Leader.

  • To carry out duties deemed necessary by Iron Mountain management.

  • Ensure full compliance with Sarbanes Oxley and other key operating standards.

  • Ensure compliance with Health and Safety (including Fire and First Aid) & ISO standards, as well as IM policies and procedures.

  • Responsible for processing client information from transmittal sheets and boxes and inputting data onto SKP or DCS.

  • Use the system to verify customer records.

  • Set up DCS screens.

  • Transmit data to customers

  • Research and resolve system data issues.

Key Skills, Requirements and Competencies:

  • 1 - 3 Years of Data Entry experience (REQUIRED)

  • Must demonstrate good customer service behaviours

  • Good verbal and written communication skills

  • Ability to work and communicate confidently within a multi-cultural environment and with all levels of the organisation

  • Ability to input a large volume of data onto the system accurately, meticulous attention to detail and ensuring that everything is input in a timely manner.

  • Ability to work well under pressure and meet deadlines.

  • Effective communication skills

  • Experience:

  • Sufficient relevant experience working within an operational service delivery role.

  • IT literate with knowledge of using all Windows based packages. (word/excel/ outlook)

#GE

Category: Customer Services & Support Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0028389

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