Iron Mountain Trainer - Customer Care in Norcross, Georgia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Care Learning Consultant will be responsible for providing training and professional development to all new and existing Customer Response employees. The incumbent will handle all Training issues for new hires and provide re-training for existing Customer Response team members. This position assists in the recruitment and hiring process of new employees.
Develop, enhance and Maintain the Customer Response New Hire Training Program to ensure all Customer Response, Iron Mountain processes are being met.
Coordinate and deliver the Customer Response New Hire Training Program.
Develop, coordinate and deliver skill refresher training on a regular basis as determined by departmental requirements.
Identify and create enhancements to Customer Response procedures with an emphasis on Customer Service and Order Processing.
Participate in the Quality Phone Monitoring process to identify areas of development for existing Customer Response team members.
Develop or procure and deliver training programs to enhance the skills of existing Customer Response team members.
Participate in the recruitment and hiring process of new employees by assisting with assessing candidate qualifications and the interview process including conducting interviews and hiring decision-making.
Key Skills, Requirements and Competencies:
Post-secondary education or equivalent with 3-5 years relevant business training & development experience
Customer Service experience with an understanding of adult learning processes
Excellent presentation and communication skills (verbal and written)
Computer literacy and the ability to use on-line systems for maintenance and inquiry
Strong skills in computer software packages including Microsoft Word/Lotus/Excel, and e-mail applications
Excellent organization, interpersonal and coaching skills
Demonstrated knowledge of proper procedures and work methods of the Customer Response team
Ability to interact with a variety of people inside and outside the organization
Ability to coach and mentor staff
Ability to work the shifts provided based on business needs
Category: Customer Services & Support Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE