Iron Mountain Manager, Workforce Mgt. in Norcross, Georgia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Manager, Workforce Management provides exceptional leadership, clear direction and continuous guidance to the workforce management team responsible for call routing, forecasting, capacity planning, scheduling and real time management including internal and outsource resources for Customer Care Operations. Consistently and pro-actively partner with business leaders to communicate staffing requirements and hiring recommendations, in addition to understanding unique requirements impacting delivery of service and meeting goals. Works in conjunction with the Director of Business Solutions and the WFM team to establish best practices and refine processes within WFM that support Customer Care objectives and overall business strategy.
Category: Customer Services & Support Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE